Cancellation and Refund Policy

Cancellations are not allowed after successful payment. Refunds will only be considered in case of double payments or technical issues preventing access to the workshop. To request a refund, contact our support team at [Your Support Email] within 24 hours of payment.

General Brand Policy

• The following terms and conditions are applicable only to the services purchased via our website www.therefinery.co.in or the ones that are purchased through our Social Media portals.
• This is to bring to your notice to carefully read the mentioned terms and conditions before being a part of The Refinery community and making a purchase for any of our services. Any purchase made through our website would be considered as your acceptance of our Brand Policy and with this acceptance you will be bound to the specific terms of use of our website, the privacy policy, any other terms of service or any additional terms mentioned for the service.
• If you are not in agreement with the supply terms, please do not access the website or any other source of transaction for any purchase of a product or a service.
• In order to ensure the safety and confidentiality of our customers, this website uses regular industry standard technology drafted to help keep an individual’s personal information safe which will be shared by you with us while making purchases. In addition to that, the customer data we collect is protected by us against any unauthorized access. In order to prevent this access and to maintain data accuracy, we have employed practical security procedures, methods and technology.
• Any personal information of a user that is shared with us through our website during the transactions is transferred, processed and maintained on computers which might be located outside your locality or even the country and have different privacy laws. The same applies to any situation where you are located outside India and provide us with your personal information or data. In such cases, we are bringing to your notice that the website stores or transfers your information to India and processes it there. Your acceptance of such information represents your agreement or compliance to that transfer.
• As it has been prevalent in recent times, it is deplorable that the transference of information over the Internet is not completely secure. Although we seek to protect any personal data or information that is shared by you with us, we cannot entirely guarantee the security of your data while it is being transmitted to our site. With this, we aim to bring it to your notice that any transmission of any sort of data or information is at your own risk. Once we have received your information, we do ensure you that we have adopted commercially reasonable procedures and security features in order to prevent any sort of unauthorized access.

 

Services offered by Refinery

• The sale and purchase of services including features like the payment policy and the shipping policy enabled by our website is guided by our company’s policy which can be changed or modified at our discretion without any liability to any third party.
• You can utilize the service as per your will but neither Refinery nor our team will be liable for the same.
• To avail our services, you need to be of a legal age which would lead to forming of a binding contract. You must also notify us that you are not a person barred from receiving services under the laws as applicable in India.
• We shall not be responsible for any deficiency in payment of consideration payable towards the service purchased on the website.
• In accordance with the Information Technology Act 2000 and rules made there under, we need to handle and take care of your grievances. Please write to us on hello@localhost to register any grievances you may have.
• In the event that you have any complaints or concerns with respect to the website or our services, please write to us at hello@localhost

 

Pricing Information

• Refinery does not guarantee that the price offered for the service will be the lowest in the city, region or geography. It must be noted that the prices and availability are subject to change without prior notice or any consequential liability to you.
• We at Refinery aim to provide accurate information about our products and services but it might be possible that in some cases an error may occur. During such an event, it may happen that a product or service is listed with incorrect price or with incorrect information. To rectify the same, we, at our discretion, may contact you for instructions or cancel your order and notify you of such cancellation. We still hold the right to modify the price of the product or service and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation.
• If the cancellation of the order is made by us after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

 

User credit or debit card details

• You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. You are urged to not use the credit/debit card that is not lawfully owned by you.
• The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law. You will be solely and entirely responsible for the security and confidentiality of your credit/debit card details. We expressly disclaim any liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.